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Asking for customer phone number on feedback form
The following post shows how to ask a customer to leave their phone number during the feedback process. This is great option if you don’t already have your customers phone number and if you want to...
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Request Repeat Customer Feedback
To request repeat customer feedback from a customer select one of the following methods: Manually Send New Feedback Request for Repeat Customer FeedbackAdd Repeat Customers to Request Repeat Customer...
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Repeat Customer Feedback Settings
Repeat customer feedback is the ability to request feedback from the same customer more than once, such as after each purchase, visit, service, or policy renewal, etc. Repeat Customer Feedback is set...
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Feedback Locator (previously Location Finder)
Feedback Locator (previously known as Location Finder) allows your customers to locate a branch, office, or store using location information or a location ID number in order to leave feedback. All...
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How Do I Request a Review in Kiosk Mode?
Kiosk Mode is a unique URL provided by GatherUp that you can use on a tablet or other device to request 1st-party feedback from your customer when they are on-site. Why doesn’t Kiosk Mode request...
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TextBack (Customer-Activated Reviews via Text)
TextBack gives customers the ability to enter a business’s feedback request process using their mobile phone. By sending a keyword text to the business’s SMS number, the customer triggers an...
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Automatically Send Email/SMS Requests
Automatically send requests, via email or SMS Requests, to customers added to GatherUp. To send requests automatically follow these steps: Log in to your GatherUp account.If you have multiple...
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Manually Send Email/SMS Requests
Manually send requests, via email or SMS Requests, to customers added to GatherUp. When sending requests manually be aware of the number of requests you send daily to avoid being flagged for review...
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Select and Edit a Request Mode
GatherUp offers three Request Modes to easily capture feedback and reviews from your customers including Ultimate, Review, and Direct Request Modes. You can select the mode that best meets your...
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Understanding Request Modes
GatherUp offers three Request Modes to easily capture feedback and reviews from your customers. This guide explains the capabilities of each request mode so you can understand which one is right for...
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